Terms & Conditions

Customer Care

At BitSwags, we're committed to delivering a smooth and reliable experience from inquiry to delivery. Our team is available to assist with product selection, customization, artwork guidance, order updates, and post-delivery support.

Minimum Order Quantity (MOQ): 50 units.
For bulk orders, customers must provide print-ready artwork in high quality (PNG, PDF, AI, EPS, SVG, or high-resolution JPG as applicable).
International orders typically require a minimum of one week for delivery after production is completed. Delivery timelines may vary depending on the destination.
If you receive a damaged or incorrect product, please contact us within 12 hours of delivery with clear photos and order details so our team can review your request promptly.

For any questions before or after placing an order, our support team is here to help.

Privacy & Safety

Your privacy and data security are important to us. Any information you share with BitSwags including contact details, company information, branding assets, and artwork is used solely for processing your order and providing our services. We do not sell or share your personal information with third parties except where required to fulfill your order.

Due to the custom nature of our products, refunds are offered only in exceptional circumstances, such as verified manufacturing defects or order errors attributable to BitSwags. Each request is reviewed individually.

To ensure the highest print quality, customers are responsible for providing accurate information and high-resolution design files before production begins. Once production has started, modifications may not be possible.

Payment Methods