Question 1

What is the minimum order quantity (MOQ) ?

Accepted Answer

Our minimum order quantity is 50 units for most products. If you have a unique requirement, feel free to reach out to our team.

Question 2

Can you help if I don't have a design?

Accepted Answer

Absolutely. Our in-house merchandise designers can help you create custom designs that align with your brand and event.

Question 3

What file formats do you accept for printing?

Accepted Answer

For the best print quality, we recommend high-resolution PNG, PDF, AI, EPS, SVG, or JPG files. Vector formats are preferred for logos and artwork.

Question 4

How long does production take?

Accepted Answer

Production time depends on the products and quantity ordered. We'll provide an estimated timeline before confirming your order.

Question 5

Do you ship internationally?

Accepted Answer

Yes. International orders are supported and typically require a minimum of one week after production is completed, depending on the destination.

Question 6

What if I receive damaged or incorrect products?

Accepted Answer

Please contact us within 12 hours of delivery with photos of the issue. Our team will review your request and provide the appropriate resolution.

Question 7

Do you offer refunds?

Accepted Answer

Because every order is custom-made, refunds are available only in exceptional cases, such as verified manufacturing defects or errors on our part.

Question 8

Which events do you cater to?

Accepted Answer

We create custom merchandise for hackathons, developer communities, startup events, conferences, corporate teams, college festivals, technical societies, onboarding programs, and promotional campaigns.

BitSwags Help Center

Frequently asked questions